Willis and Danny

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Terms and Conditions

1. Introduction and Acceptance of Terms

1.1. Willis and Danny (referred to as "we," "us," or "our") operates the website [www.willisanddanny.com] . By accessing, browsing, or placing an order on this Website, you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and our Return and Refund Policy. 1.2. These Terms are governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and the Information Technology Act, 2000. 1.3. We reserve the right to change these Terms at any time. Your continued use of the Website following any changes constitutes acceptance of those changes.

2. Eligibility

2.1. Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" (including minors under 18 years of age) are not eligible to use the Website.

2.2. If you are under 18, you may use the Website only with the involvement of a parent or guardian.

3. Product and Pricing

3.1. Accuracy of Information: We strive to ensure that all product descriptions, photographs, and pricing information are accurate. However, we do not warrant that all content is error-free. Colors of products may vary slightly due to photography lighting and monitor settings.

3.2. Pricing Errors: In the event a product is listed at an incorrect price due to a typographical error or an error in pricing information from our suppliers, we reserve the right to refuse or cancel any orders placed for that product at the incorrect price, even if the order has been confirmed and your payment method charged.

3.3. Total Price: All prices displayed are inclusive of GST/applicable taxes. The total price of the order, including all taxes, shipping charges, and a detailed breakup, will be clearly presented before the final payment.

4. Order Acceptance and Cancellation

4.1. Order Confirmation: Receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Your order is an offer to buy.

4.2. Cancellation by Customer: You may cancel an order only before it is dispatched from our warehouse. Once the product is shipped, the cancellation request will be treated as a return request upon delivery.

4.3. Cancellation by Willis and Danny: We reserve the right to cancel or refuse any order at our sole discretion due to reasons including, but not limited to: product being out of stock, errors in pricing or product information, suspected fraudulent transaction, or violation of these Terms. For prepaid orders canceled by us, a full refund will be initiated promptly.

5. Intellectual Property Rights (IPR)

5.1. The brand name Willis and Danny, the logo, the Website design, text, graphics, and all materials on the Website are the property of Willis and Danny or its content suppliers and are protected by Indian and International copyright, design, and trademark laws.

5.2. You are granted a limited license to access and use the Website for personal, non-commercial use only. Any unauthorized use, including reproduction, modification, distribution, or public display, is strictly prohibited.

6. Governing Law and Jurisdiction

6.1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to conflict of laws principles.

6.2. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Courts in India.

Return and Refund Policy

This policy governs the process for returning products purchased from Willis and Danny and the subsequent refund or exchange process.

A. Return & Exchange Window

Standard Apparel: We offer a 7-day exchange policy from the date of product delivery.
Eligibility: To be eligible for a exchange, the product must be:
- Unused, unwashed, and undamaged.
- Returned in its original packaging.
- Have all original tags, including the original price tag and any security loop tags, intact and attached.

B. Non-Returnable / Non-Exchangeable Products

The following products are strictly not eligible for return, exchange, or refund:

Customized and Made-to-Order Items: Products that have been personalized, embroidered, or specifically customized (e.g., corporate uniforms with logos, custom-tailored sizes).
Intimate Wear & Hygiene Items: Any item related to health or hygiene (e.g., innerwear, socks, or certain protective equipment like masks/scrub caps), unless damaged upon arrival.
Final Sale/Clearance Items: Products sold during specific "Final Sale" or "Clearance" events where this condition is clearly stated on the product page and invoice.

C. Return Process

Initiation: To initiate a return or exchange, the customer can contact us with details provided on our website within the 7-day window.
Reverse Pick-up: Reverse pick-up is not available, the customer must self-ship the product to the address provided by our support team.
Quality Check (QC): Once the returned item is received at our warehouse, it will undergo a mandatory Quality Check.
- If the QC is successful, the refund or exchange process will be initiated.
- If the QC fails (e.g., product is used, damaged, or tags are removed), the return request will be rejected, and the product will be shipped back to the customer at the customer's expense.

D. Exchange Policy

Exchange for Size: Exchanges are strictly limited to a different size of the same product and are subject to stock availability.
Exchange for Different Product: We do offer exchanges for a different product or color. In such cases, please return the original item and collect the new product.